"Uber doesn't really offer that yet", says Needham.
Healthcare technology companies such as Bracket Global and Collective Health are also exploring ways to work with Uber Health, Weber said. More than 100 healthcare organizations in the U.S. have started using Uber Health under a beta, among them being hospitals, therapy centers, senior facilities, and more.
Patients don't need the Uber app or a smartphone to utilize the offering. Lyft also has patient transport partnerships with larger health care providers.
As this service has only just been announced, it is possible that Uber will address such shortcomings.
Uber Health, or for that matter Lyft Concierge, are not created to be used as ambulance alternatives.
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The passenger is contacted by text or call with their destination details. Uber Health, he says, could relieve some of that burden.
With the new service, Uber Health ultimately hopes to remove the transportation barrier that many people face on the path to obtaining medical care.
Uber has previously done tentative experiments in the healthcare space. A lot of that money is for people who can't drive - either because of age or poverty - and so Medicare and Medicaid providers foot the bill. "This service will provide reliable, comfortable transportation for patients".
As for the business model, Uber Heatlh charges its healthcare organization customers only for the cost of individual rides, which are at par with what those rides would cost via the consumer app. Access to the dashboard and the reporting tools are included free.
Even as the ride-hailing company tightens its grip on all forms of transportation, don't expect this to lead to Uber-branded ambulances in the near future.
For some, getting to the doctors or hospital is a real struggle - especially if they're needing medical attention because of a condition which inhibits their ability to move. Among users of the service are NYU's Perlmutter Cancer Center, Georgetown Home Care and Yale New Haven Health.
Those missed appointments have a much larger cost for patients in the long term, as failure to receive care can result in much more severe-and more expensive-services down the road, including emergency room trips and extended hospital stays.