BuzzFeed reported Sunday that more than 180 women have filed police reports, complaints to state boards and lawsuits in civil court over the years against Massage Envy, a franchise that claims almost 1,200 locations across 49 states, including locations in the Columbia Tech Center in Vancouver and Hazel Dell Towne Center, along with three locations in Portland. Still, it said even one incident is too many, reports CBS News' Meg Oliver.
Massage Envy in a statement referred to the incidents described in the report as "heartbreaking" but said that it isn't liable for assaults taking place at the spas because the individual locations are franchises, meaning there are now no protections in place for customers.
"I was really in a state of shock, disbelief, fear."
On her seventh visit in 2015, she says therapist James Deiter began rubbing his groin against her. "He lifted up my body, groped both of my breasts roughly and aggressively. Put his hands down to the lower part of my body", Ingram said.
"And that includes what's appropriate or inappropriate to happen in a massage session from your speech, what you do or do not talk about, how you dress, appropriate touch", Craft said.
More than 180 female customers of Massage Envy have accused male massage therapists of groping and penetrating them while on the massage table, BuzzFeed reported, citing lawsuits, police reports and other complaints.
The victim told NBC 7 she is grateful that the nation-wide investigation by the online news site BuzzFeed alerted the public to the potential dangers women face at massage businesses.
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He was charged with criminal sexual conduct and will appear in court for a pre-trial hearing in December.
"At the very end of the assault, he leaned over and said our little secret, OK?" More than 180 women have filed claims, ranging from inappropriate touching, groping, and kissing, to forced digital and oral penetration.
In order to prevent sexual assault allegations, Massage Envy also requires franchises to buy insurance that protects them and the national company against at least three claims by clients per year.
She helped draft federal legislation that would require massage spas to report sexual assault allegations to police. The company has about 1,200 locations in the U.S.
In a statement, Massage Envy calls the incidents "heartbreaking", adding, "we will never stop reinforcing to our franchisees the importance of a safe environment".
"None of them took it seriously", Kendall said.