The program has been in the midst of a soft roll-out up until now, but some issues have forced to company to halt the program temporarily due to limitations.
When it came out, GameStop's PowerPass sounded too good to be true: All the used games you could play for six months, plus a free used game at the end, for $60. At the end of the six-month period, a PowerPass customer could choose one game to keep.
Those guests who have already purchased the service, we are allowing them to bring the pass and video game they have checked out, back to receive a full refund.
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GameStop announced a used game subscription service in late October that sounded nearly too good to be true.
GameStop hasn't said when it will revive the program. "We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service", a GameStop representative told Kotaku today. According to multiple employees and a spokesperson for GameStop, the heavily anticipated service has hit several snags ahead of its launch, and will now be suspended indefinitely. (Those titles would be limited to ones offered at the store's physical locations, rather than through the chain's online inventory.) PowerPass's $60 price-tag would cover six months of playing and swapping, after which customers could select one preowned game to keep permanently. They've been told to store the material in their backrooms until further notice.
While there isn't a specific reason for the hold-up, according to Kotaku via GameStop employees, the company's antiquated POS system wasn't simply equipped to handle it. In addition, we are allowing them to pick out any Pre-Owned video game for free. In fact, GameStop has given no indication when or if PowerPass will be resuscitated.